I. Warranty
Goods sold by us are covered by a 24-month warranty, which will provide you with security in the purchase of furniture and comfortable use.
(1) Furniture sold by Meblast is covered by a guarantee provided by the manufacturer.
(2) In the case of furniture covered by the guarantee, information on the existence and content of the guarantee is always presented in the auction, information on the guarantee can also be obtained from the manufacturer.
II. Complaint
TIME FOR COMPLAINTS UNDER WARRANTY - 2 years. Warranty excluded for entrepreneurs
ADDRESS FOR COMPLAINTS:
Meblast Aleksy Bułynko
Łącznikowa 2 Street
16-010 Studzianki
MEBLAST COMPLAINT PROCEDURE:
Complaint can be made as follows:
1. send an e-mail to: biuro@meblast.pl
E-MAIL APPLICATIONS ARE PROCESSED THE FASTEST!
In the e-mail please include:
- buyer's data e.g.: logs, name and address data;
- documents confirming the purchase, e.g.: receipt or invoice number or order confirmation or transfer confirmation;
- a detailed description of the defect;
- photos of the furniture - if the defect concerns damage or incorrect or missing elements;
- photo or scan of the damage report - if the package or its contents are damaged.
2 Send back the advertised goods to the address:
Meblast Aleksy Bułynko
Łącznikowa 2 Street
16-010 Studzianki
- to the package, insert the form downloaded from our website or a letter with a description of the defect and the data of the person advertising the goods.
3. by phone:
- at number: 572 004 184, Mon. - pt. between 08:00 and 16:00 (charge as for a standard call - according to the price list of the relevant operator).
III. Warranty:
(1) The Seller shall ensure Delivery of Goods free of physical and legal defects. The Seller shall be liable to the Customer if the Goods have a physical or legal defect (warranty).
(2) If the Goods have a defect, the Customer may:
(a) make a statement to reduce the price or withdraw from the Sales Contract, unless the Seller immediately and without undue inconvenience for the Customer replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to comply with the obligation to replace the Goods with defect-free or remove the defects. The Client may, instead of the removal of defects proposed by the Seller, demand that the Goods be replaced with defect-free Goods or, instead of replacing the Goods, demand the removal of defects, unless bringing the Goods into conformity with the agreement in the manner selected by the Client is impossible or would require excessive costs in comparison with the manner proposed by the Seller. When assessing the excessive costs, the value of the Goods free from defects, the type and significance of the identified defect shall be taken into account, as well as the inconvenience to which other means of satisfaction would expose the Client.
b) demand replacement of the defective Goods with defect-free Goods or removal of the defect. The Seller shall be obliged to replace the Defective Goods with defect-free Goods or remove the defect within a reasonable time without undue inconvenience to the Customer. The Seller may refuse to satisfy the Customer's request if bringing the Defective Goods into conformity with the Contract of Sale in a manner chosen by the Customer is impossible or, in comparison with the other possible manner of bringing them into conformity with the Contract of Sale, would require excessive costs. The cost of repair or replacement shall be borne by the Seller.
(3) The Customer who exercises warranty rights is obliged to deliver the defective item to the Seller's address. In the case of a Customer who is a Consumer, the cost of delivery shall be covered by the Seller.
(4) The Seller shall be liable under the warranty if a physical defect is discovered before the expiration of two years from the date of delivery of the Goods to the Customer. The claim for removal of the defect or replacement of the Goods with defect-free Goods shall be time-barred after one year, but this period cannot end before the expiration of the period specified in the first sentence. Within this period, the Customer may withdraw from the Sales Contract or make a statement of price reduction due to a defect in the Goods. If the Customer has requested replacement of the Goods with defect-free Goods or removal of the defect, the period for withdrawal from the Contract of Sale or submission of a statement on price reduction shall begin upon the ineffective expiration of the period for replacement of the Goods or removal of the defect. In the case of Goods that were marked by the Seller as used, the Seller shall be liable under the warranty if the physical defect is discovered before the expiration of one year from the release of the Goods to the Customer.
(5) In the case of a Customer who is an Entrepreneur, the Seller shall be liable under the warranty before the expiration of 1 year from the date of Delivery.
(6) The Customer who is an Entrepreneur shall lose his rights under the warranty if he has not examined the Goods in the time and manner usual for Goods of this kind and has not immediately notified the Seller of the noticed defect.
(7) Any complaints related to the Goods or the implementation of the Sales Contract, the Customer may address in writing to the address of the Seller.
8) The Seller shall, within 14 days from the date of the request containing the complaint, respond to the complaint of the Goods or the complaint related to the implementation of the Contract of Sale reported by the Customer.
(9) The Seller shall enable the Customer, who is a Consumer, to use out-of-court settlement of consumer disputes.
The authorized entity competent for the Seller is the Provincial Inspectorate of Commercial Inspection in Białystok, 9 Żelazna St., location 1 U, 15-297 Białystok, http://www.bialystok.wiih.gov.pl.
IV. Returns
TIME TO WITHDRAW FROM THE AGREEMENT - 14 days.
RETURN ADDRESS:
Meblast Aleksy Bułynko
Liaznkowa street 2
16-010 Studzianki
Return shipping cost is covered by the buyer.
Return form to download at the bottom of the page
Additional information:
Please attach the completed documents to the shipped package:
Form Withdrawal from the contract of sale
Complaint acceptance protocol form
Withdrawal from the Sales Contract:
(1) A customer who is a Consumer who has entered into a Sales Contract may withdraw from it within 14 days without giving any reason.
(2) The period for withdrawal from the Contract of Sale shall begin from the moment the Consumer takes possession of the Goods.
(3) The Consumer may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller. To meet the deadline it is sufficient to send the statement before its expiration. The Consumer may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller via the form made available on the website at: Electronic Withdrawal Form. To meet the deadline it is sufficient to send the statement before its expiration. The Seller shall immediately confirm to the Consumer the receipt of the form submitted via the website.
(4) In the event of withdrawal from the Sales Contract, it shall be considered not concluded.
(5) If the Consumer has made a statement of withdrawal from the Sales Contract before the Seller has accepted his offer, the offer shall cease to be binding.
(6) The Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Sales Contract, return to him all payments made by him, including the cost of Delivery of the Goods to the Consumer. The Seller may withhold reimbursement of payments received from the Consumer until it has received the Goods back or the Consumer has provided proof of the Goods' return, whichever event occurs first.
(7) If the Consumer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest ordinary method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for the additional costs incurred by the Consumer.
(8) The Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Contract. To meet the deadline it is sufficient to return the Goods to the Seller's address before the expiry of this period.
(9) In the event of withdrawal, the Customer who is a Consumer shall bear only the direct costs of returning the Goods.
(10) If, due to its nature, the Goods cannot be returned by mail in the usual manner, the Seller shall inform the Consumer about the cost of returning the item on the Shop's Website.
(11) The Consumer shall be liable for any diminution in the value of the Goods resulting from their use beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
(12) The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for the Consumer.
Claim acceptance protocol - download here
Form for withdrawal from the purchase agreement - download here
Purchase return form - download here